General Terms and Conditions

Effective Date: 2025.03.01

General Terms and Conditions and Client Information

Scope of Application
Conclusion of the Contract
Deviation from Product Description
Setting-up a Customer Account
Return Policy
Price and Delivery Costs
Shipment and Delivery Conditions
Warranty
Limitation of Liability Regarding the Use of the Seller's Online Shop
Limitation of Action
Special Conditions for the Processing of Goods According to Client's Specification
Indemnification
Force Majeure
Governing Law
Designation of Forum

1) Scope of Application

These General Terms and Conditions ("GTC") of IGS Chemicals, LLC (hereinafter referred to as "Seller") apply to all contracts concluded between a buyer (hereinafter referred to as "Client") and the Seller regarding all goods and/or services presented in the online shop of the Seller. The inclusion of the Client’s own conditions is herewith objected to unless explicitly agreed upon.

These GTC also apply to any user of the Seller’s website. By using the website, the Client acknowledges and agrees to these GTC.

The Seller reserves the right to amend or replace these GTC at any time. Any substantial amendments will be communicated to the Client at least 30 days prior to the effective date. By continuing to access or use the Seller’s services after such revisions become effective, the Client agrees to be bound by the revised GTC.

By using the Seller’s online services, the Client agrees to electronic transactions and electronic signatures, which are legally binding under the E-SIGN Act and the Uniform Electronic Transactions Act (UETA). This consent extends to all agreements, disclosures, and records related to purchases.

2) Conclusion of the Contract

The product descriptions in the Seller’s online shop do not constitute binding offers but rather invitations for the Client to make a purchase offer.

The Client may place an order using the online order form. By submitting the order, the Client makes a legally binding offer to purchase the selected goods and/or services. The Seller may accept this offer within five (5) days through:

An order confirmation (email or written communication)
Dispatching the ordered goods
Requesting payment from the Client

If the Seller does not accept the Client’s offer within five (5) days, no contract is concluded, and the Client is no longer bound by their order.

3) Deviation from Product Description

The Seller endeavors to provide accurate product descriptions but does not guarantee completeness, accuracy, or reliability of any specifications, including prices and images.

4) Setting-up a Customer Account

Clients must provide accurate and complete information when setting up an account. The Seller may suspend or terminate accounts with false or incomplete information.

Clients are responsible for maintaining the confidentiality of their login credentials and must notify the Seller immediately of any unauthorized use.

5) Return Policy

The Seller does not offer returns. All sales are final unless otherwise required by law. For warranty claims, refer to our Warranty & Returns page.

6) Price and Delivery Costs

Prices are listed in U.S. Dollars (USD) and exclude applicable taxes and shipping costs. Additional charges such as customs duties may apply for deliveries outside the U.S.

Payments must be made 100% in advance before shipment. Accepted payment methods are listed on our Payment Options page.

7) Shipment and Delivery Conditions

Goods are shipped via UPS, FedEx, or USPS. Delivery times are estimates and not guaranteed.

The risk of loss or damage transfers to the Client once the shipment is handed over to the carrier. For details, refer to Shipping Information.

8) Warranty

The Seller disclaims all implied warranties, including warranties of merchantability and fitness for a particular purpose. The liability of the Seller is limited to the purchase price of the product.

9) Limitation of Liability Regarding the Use of the Seller's Online Shop

The Seller provides its website "as is" and "as available." The Seller is not liable for any inaccuracies, omissions, security vulnerabilities, or service interruptions.

10) Limitation of Action

Claims arising from this contract must be initiated within 12 months from the date the claim could reasonably have been discovered.

15) Designation of Forum

Any legal disputes must be brought in the courts of California, where the Seller has its place of business. The Client agrees to submit to this jurisdiction.